We strive to ship within 24 (business) hours of receipt of your order. As soon as your order ships, you will be provided with a tracking number via email. If you are local to our location in Quantico/Hebron, MD, orders placed online may also be picked up at our farm/business during designated pick-up hours in the off-season and anytime our business is open in-season. We will contact you to establish a pickup time.
Your satisfaction with our products is our top priority. If for any reason you have a question or concern with something you ordered please contact us via Email or by telephone at (717) 683-7253. Please note, our return period is 30 days. If 30 days have passed since your purchase, we cannot offer you a refund or exchange.
Items that are received damaged or defective will be replaced at no charge. Shipping charges to return and replace a damaged or defective item will be our responsibility. All costs to return a non-damaged item will be paid by the customer.
Returns should be sent to:
Wildwood Lavender Farm
6454 Cherry Walk Rd
Hebron, MD 21830
Once your return is received, we will send you an email to notify you that we have received your returned item and the details of your refund or exchange. For refunds, a credit will automatically be applied to your credit card or original method of payment within three business days.